CASHLESS: THE ONLY METHOD OF PAYMENT AT THE FESTIVAL
WHAT CAN YOU PAY FOR WITH YOUR WRISTBAND?
HOW TO CHARGE YOUR WRISTBAND
TOP-UP ONLINE: with the barcode of your ticket.
When you check in your wristband, the amount will be charged directly on the chip of your cashless wristband.
In case you have charged 60€ + gift, in the redemption of your wristband in addition to your ticket, show your “60€ + gift” charge locator that you will have received in your email.
If you have preloaded 60€ + gift, you can pick up your cap at the info point inside the festival. This amount with gift is non-refundable.
Pre-loads of €60 + gift are sold out. Any subsequent top-ups of €60 are not available as a gift and will be refundable.
- AT THE FESTIVAL: at the various recharge points at the festival. In cash or by credit card.
CHECK YOUR BALANCE
At any recharging point or charging device.
GET YOUR MONEY BACK
- IF YOU TOP-UPED ONLINE: Easy and simple: automatic refund of the surplus with a €1.5 transfer charge from 22 June. Due to the way banks process card refunds, the refund may take approximately 5 working days.
- IF YOU HAVE TOP-UP AT THE RECHARGE STATIONS: you can request a refund at the venue’s own recharge stations. No minimum amount, no extra cost.
You can also request a refund at the refund portal that will be available from 22 June to 1 July at 23:59 on the festival website, with a transfer cost of €1.5.
You must keep your badge to make the refund request online, no refund requests will be processed after the end of the refund period.
PICK UP YOUR WRISTBAND
You will have to exchange your voucher or ticket for the smart wristband at the festival’s exchange desk. With the bracelet you will be able to access the venue and pay for everything you consume. If you’ve already topped up online, your money will already be loaded onto the wristband.